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About the award

This award recognises outstanding commitment and performance, identifying a housekeeper who goes above and beyond the call of duty.

Paula Seddon, Crow Wood Hotel and Spa Resort, Lancashire

Paula Seddon has worked in the housekeeping department for the entirety of her 40-year career, the latest five years as Head Housekeeper at Crow Wood. During this time her commitment has been noteworthy as she has constantly driven high standards through training and development of her team.

The well-being of her team is at the core of operations, from promoting flexible working patterns and creating personal development plans, to organising social events throughout the year. Sustainability is also a key driver at Crow Wood, where Paula and her team have implemented many initiatives over recent years. On top of her duties Paula is also a volunteer at North West and Manchester UK Housekeepers Association where she actively promotes membership.