Award sponsored by

About the award

This award recognises outstanding commitment and performance, identifying a housekeeper who goes above and beyond the call of duty.

Diane Payne, Rockliffe Hall

Diane is a highly experienced Head Housekeeper and has led the team at the AA Five Red Star Rockliffe Hall for over five years. She heads up a team of 35 housekeepers to deliver the highest housekeeping standards which we have regularly observed on our annual inspections.

Diane was instrumental in the hotel achieving various Covid accreditation including the first hotel to achieve GBACC STAR accreditation. Recognised internally by her colleagues with the Inspirer Award for her caring and above and beyond approach both with guests and all other departments at the hotel.