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About the award

The AA Rising Star Award recognises an individual who has demonstrated exceptional drive, dedication, and leadership within their current role in the hospitality industry. Eligibility for this award must be evidenced through examples of how the nominee exemplifies our core motto ‘Courtesy and Care’, as well as showing how they have raised standards, inspired and motivated their team and delivered initiatives.

Ilona Harris

Ilona Harris’s passion for hospitality is evident in the exceptional care she shows guests and colleagues. At Cromlix, Ilona combines strong operational leadership with a commitment to the AA values of Courtesy and Care, continually finding new ways to enhance the guest experience and support her team. Her initiatives have strengthened communication, improved consistency and created a positive culture of recognition, while her approachable leadership style inspires colleagues to take pride in delivering outstanding service. Ilona balances the demands of her role with continued personal development and an ambition to keep learning and progressing. Ilona represents an exciting new generation, and her drive, dedication and gift of turning ideas into improvements have made her a deserving AA Rising Star.